The Steam Rocket Booking Terms and Conditions
Thank you for choosing to book a holiday at The Steam Rocket. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Prices
The price of the accommodation includes the following: Electricity, bed linen and towels, hot water, central heating, wifi internet access. Also included are cleaning agents, toilet roll, washing up liquid.
Pets and Children
Unfortunately pets and children are not allowed at The Steam Rocket
Non-smoking policy
There is strictly no smoking within The Steam Rocket
Arrival
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time. Please let us know if you will be arriving after 6pm.
Departure
Please be ready to leave the accommodation by 11.00am on the day of departure, unless otherwise arranged.
Payments
Deposit of 50% of the total cost of the holiday to be paid upon booking, and signing and returning the booking form to us. We must then receive the rest of the balance owed no less than 4 weeks before the start of your trip.
However, if you book less than 4 weeks before the start of your trip, we must receive full payment of the total cost when you make the booking Credit card/ Debit card payments accepted, or cheques made payable to Anne Harrison
Cancellation and Insurance
By making your booking, our agreement is a legal contract. If you cannot take your holiday and the cottage cannot be re-let, then your deposit is non-refundable, regardless of when the holiday is cancelled. We would recommend that you take out cancellation insurance to cover this cost.
If we do succeed in re-letting the booking, then we will refund the deposit to you, less a £20 administration fee.
If you have to, or wish to, cancel your booking, you must telephone Anne Harrison on 078557734795 or e-mail Anne on harrisonanne@hotmail.com as soon as possible. The day we receive your telephone call cancelling your holiday, is the date on which your booking with the owner is cancelled.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.
Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £10 if you did not report this.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint it is important that necessary action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 7 days of the end of it.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.
Thank you for choosing to book a holiday at The Steam Rocket. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Prices
The price of the accommodation includes the following: Electricity, bed linen and towels, hot water, central heating, wifi internet access. Also included are cleaning agents, toilet roll, washing up liquid.
Pets and Children
Unfortunately pets and children are not allowed at The Steam Rocket
Non-smoking policy
There is strictly no smoking within The Steam Rocket
Arrival
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time. Please let us know if you will be arriving after 6pm.
Departure
Please be ready to leave the accommodation by 11.00am on the day of departure, unless otherwise arranged.
Payments
Deposit of 50% of the total cost of the holiday to be paid upon booking, and signing and returning the booking form to us. We must then receive the rest of the balance owed no less than 4 weeks before the start of your trip.
However, if you book less than 4 weeks before the start of your trip, we must receive full payment of the total cost when you make the booking Credit card/ Debit card payments accepted, or cheques made payable to Anne Harrison
Cancellation and Insurance
By making your booking, our agreement is a legal contract. If you cannot take your holiday and the cottage cannot be re-let, then your deposit is non-refundable, regardless of when the holiday is cancelled. We would recommend that you take out cancellation insurance to cover this cost.
If we do succeed in re-letting the booking, then we will refund the deposit to you, less a £20 administration fee.
If you have to, or wish to, cancel your booking, you must telephone Anne Harrison on 078557734795 or e-mail Anne on harrisonanne@hotmail.com as soon as possible. The day we receive your telephone call cancelling your holiday, is the date on which your booking with the owner is cancelled.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.
Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £10 if you did not report this.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint it is important that necessary action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 7 days of the end of it.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.